Careers - Technical Development and Support Manager (DSM)

Manage IT projects ranging from small, medium to single large scale
Pay rate: 
Base salary plus attractive commission, negotiable
Wilton, CT
Long Term
Position ID: 
WA Technical Development 05003
Company Name and URL: 

Title: Technical Development and Support Manager (DSM)

  • As DSM you will closely collaborate with customers, development team and internal colleagues to meet the requirements and managing different client projects both short & long term.
  • You are the primary interface between business requests, project roadmap and development team.
  • As DSM you are responsible for facilitating prioritizing and communicating functional and technical requirements of technical projects to the development team.
  • You will responsible to manage work from our offshore as well as onsite development team
  • Selected DSM
    • Will perform a lead role in managing the development and implementation of our software solutions.
    • Will meet all the client support needs with regards to the solutions provided by Web Access.
    • Must maintain complete control on project schedule, budget and risk issues.
    • Provide management with regular project updates, maintain trusting relationships with customers, identify project risks early and assist by providing prudent and timely recommendations for risk avoidance.
    • Supervise and mentor junior staff for both project and career growth, and make staff development recommendations.

The ideal DSM will possess the following experience/skill sets:

  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements
  • Identifies resources needed and assigns individual responsibilities
  • Manages day-to-day operational aspects of a project and scope
  • Reviews deliverables prepared by team before passing to client
  • Effectively applies our methodology and enforces project standards
  • Prepares for engagement reviews and quality assurance procedures
  • Minimizes exposure and risk on project
  • Ensures project documents are complete, current, and stored appropriately
  • Tracks and reports team hours and expenses on a weekly basis
  • Manages project budget

Client Management

  • Manages day-to-day client interaction
  • Sets and manages client expectations
  • Develops lasting relationships with client personnel that foster client ties
  • Communicates effectively with clients to identify needs and evaluate alternative business solutions
  • Continually seeks opportunities to increase customer satisfaction and deepen client relationships
  • Builds a knowledge base of each client's business, organization and objectives
  • Excellent abilities in public communications and consensus building
  • Facilitates team and client meetings effectively
  • Holds regular status meetings with project team
  • Effectively communicates relevant project information to superiors
  • Resolves and/or escalates issues in a timely fashion
  • Understands how to communicate difficult/sensitive information tactfully.
  • Hands on hard-core experience in the areas of application programming, database and system design is required
  • Understands application architectures
  • Maintains awareness of new and emerging technologies and the potential application on client engagements
  • Excellent ability to work in a team environment
  • Genuine interest and takes pride in mentoring junior staff
Requirements and Qualifications: 
  • A (Bachelor or Master) degree in Computer Science with 5 to 7 years industry experience in systems analysis design or development or software applications and customer support, out of which 2 years must be in the capacity of a DSM.
  • Passion for technology, automation, apps and tools
  • Experience with managing technical software projects and scrum & agile development with good understanding of the business processes
  • You’re a team player who is technical & solution oriented, a good communicator, and know-how to organize your work. You’re flexible and stress-resistant
  • Experience working with offshore development teams
  • Fluent English communication.

Technology Skills

  • Hands-on experience on technologies like PHP, Drupal, Joomla , Moodle, CiviCRM,
  • Strong knowledge of Javascript, HTML, XHTML, CSS, XML, Jquery
  • Databases like MySQL and interfaces like PHPMyAdmin and MYSQLYog. 
  • Preferred - Hands on experience on any MVC framework such as Zend, Symphony 
  • Have sound knowledge on PHP and OOPs concepts. 
  • Have working knowledge of CMS Like Drupal, Joomla, WordPress

Our attractive compensation plan includes base salary plus commission.

Other benefits include: Medical and Dental Insurance, Bonus.